How Best to Look After Your E-commerce Customers

Businesses with higher levels of customer satisfaction will benefit from higher profit and productivity, as data shows from the UK Customer Satisfaction Index: https://www.instituteofcustomerservice.com/research-insight/research-library/ukcsi-the-state-of-customer-satisfaction-in-the-uk-january-2018. This data reiterates the importance of customer service, regardless of the size of the business, though it is especially important in small and medium-size retailers. One of the attractions of independent […]